Our physical products are shipped from Brisbane, shipping prices will be calculated during the checkout process. Delivery times will vary depending on distance but in general will take between 2-10 business days.
We currently offer two separate Domestic Shipping options:
- Australia Post (Parcel Post)
- and Sendle Domestic.
For New Zealand customers we offer Sendle International shipping.
If no shipping methods are available for your location you can contact us for a custom shipping quote at:
Please Note: There may be additional postage delays due to the on-going pandemic and lead-up to Christmas.
Australia Post have issued an update regarding their current delivery times which can be found here:
For our New Zealand deliveries there is a current ETA of 10-20 working days. There is a reduced number of international flights combined with an increased load of parcels during this busy time of the year which has resulted in these extended delays.
Sweet Pea Machine Embroidery physical products are warranted to be free from all defects in materials and workmanship on delivery. If any goods arrive damaged, please contact our Customer Service team within 2 weeks of delivery of the product for either a replacement or refund.
Damage due to abuse, misuse, normal wear, industrial use or neglect IS NOT covered. Defective products will be replaced or substituted with the same product or one of equal value at the sole discretion of Sweet Pea Machine Embroidery Designs.
ALL warranty claims MUST include the following forms of proof of purchase:
- Proof of purchase – We must be able to see that you have purchased the product from our website (this may be your order number, account/name the order was placed under etc).
- Proof of damage or defect must be submitted as a photo to our Customer Service team via email to the address below.
Sweet Pea Machine Embroidery Designs - firstname.lastname@example.org
We offer warranty on damage (see section above).
However we do not accept returns due to change of mind.