Shipping Information

Our physical products are shipped from Brisbane, shipping prices will be calculated during the checkout process. Delivery times will vary depending on distance but in general will take between 2-10 business days.

We currently offer two separate Domestic Shipping options:

  • Australia Post (Parcel Post)
  • and Sendle Domestic.

For New Zealand customers we offer Sendle International shipping. 

If no shipping methods are available for your location you can contact us for a custom shipping quote at:
customer.service@swpea.com

 

Shipping Delays

Please Note: There may be additional postage delays due to the on-going pandemic

Australia Post have issued an update regarding their current delivery times which can be found here:
https://auspost.com.au/service-updates/domestic-delivery-updates

For our New Zealand deliveries there is a current ETA of 10-20 working days. There is a reduced number of international flights combined with an increased load of parcels during this busy time of the year which has resulted in these extended delays.

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as the current worldwide pandemic, extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary

Warranty Claims

Sweet Pea Machine Embroidery physical products are warranted to be free from all defects in materials and workmanship on delivery. If any goods arrive damaged, please contact our Customer Service team within 2 weeks of delivery of the product for either a replacement or refund.

Damage due to abuse, misuse, normal wear, industrial use or neglect IS NOT covered. Defective products will be replaced or substituted with the same product or one of equal value at the sole discretion of Sweet Pea Machine Embroidery Designs.

ALL warranty claims MUST include the following forms of proof of purchase:

  • Proof of purchase – We must be able to see that you have purchased the product from our website (this may be your order number, account/name the order was placed under etc).
  • Proof of damage or defect must be submitted as a photo to our Customer Service team via email to the address below.

Sweet Pea Machine Embroidery Designs - customer.service@swpea.com

Returns Policy

We offer warranty on damage (see section above).

Returns due to change of mind

We want you to be satisfied with your purchase and experience, however if you have changed your mind, we may offer you a refund or store credit provided that the following conditions can be met:

  • The request is made within 30 days of purchase; and
  • You are able to provide satisfactory proof of purchase; and
  • The merchandise is in a saleable condition, that it is unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered; and
  • The item is not subject to the exclusions listed below.

Excluded change of mind items

  • Digital designs; and
  • Gift cards

Our team members will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns

We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. SWPEA PTY LTD is not responsible for returns that are not received or damaged during return postage.

Merchandise received by us after the specified return period will not qualify for a refund. In this case, the parcel will be returned to sender.